Permission to Return and to Receive Credit

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased on the website.

AusMed Health is under no obligation to accept a return of goods ordered by the customer due to a customer ordering error, no longer required, sizing error, unsuitability or surplus to requirements etc. For return of goods under these circumstances the purchaser will need to contact AusMed Health to arrange a return of goods authority. No attempt should be made to return goods without prior authorisation. AusMed Health will not accept any responsibility for unsolicited returns. For AusMed Health to accept any returns, must be unused and returned in their original condition and packaging. All goods must be returned at the purchasers' expense. A 20% restocking fee will be charged on all returns, but may be waived at the discretion of AusMed Health. Refunds include the total value of any returned items. Please note that delivery fees are not refundable unless you receive an incorrect item.

Cancellation of Pre Orders

For pre payments on special orders there will be a 20% cancellation fee deducted from the refund. Alternatively a store credit can be arranged.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a packing error. No product will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.

Title of Goods

Title (ownership) of goods does not pass to the purchaser (customer) until full payment of the invoiced amount has been made.


All AusMed Health prices are subject to change without notice. Price charged on orders will be current list price for the account at time of order. Please ask customer service if you require confirmation of prices when placing your order.

Website Descriptions

AusMed Health is currently working on adding more content to the website and updating current categories and descriptions. If any discrepancies are found please email us at

Force Majeure

AusMed Health shall not be held responsible for any loss or damage caused by circumstances beyond it's control. This includes but is not limited to an act of terrorism, war, government restrictions, industrial disputes, import or export regulations, civil disturbance and product supplier issues. Should any of these events occur AusMed Health reserves the right to cancel or suspend any contracts without incurring liability for any loss or damage caused.